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Terms and Conditions

FITENABLE LLP · Last updated: 8 August 2026

Applies to https://fitenable.com and all associated pages, dashboards, tools and services, and to the FITENABLE mobile apps for iOS and Android.

1. Introduction and Acceptance

1.1 These Terms and Conditions (the “Terms”) govern your access to and use of the FITENABLE website at https://fitenable.com and all its sub-domains, the FITENABLE mobile applications for iOS and Android (the “App”), and all dashboards, calculators, tools, content and online services made available through them (collectively, the “Platform”), and your purchase and use of the coaching and related services described in Clause 4 (the “Services”). Except where a Clause says otherwise, everything in these Terms applies equally whether you use the website or the App.

1.2 The Platform and the Services are owned and operated by FITENABLE LLP, a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, having LLP Identification Number ACY-1619, with its registered office at 7/9/3B FAIZABAD CHOTA, RAMANA NR CITY STATION, Deokali, Ayodhya Cantt Police Station, Faizabad, Uttar Pradesh 224001, India and GST registration number 09AALFF3371J1Z3 (“FITENABLE”, “we”, “us” or “our”).

1.3 By accessing the Platform, creating an account, completing the health assessment, or purchasing any Service, you confirm that you have read, understood and agree to be bound by these Terms, the Privacy Policy, the Refund and Cancellation Policy, the Disclaimer Policy, the Acceptable Use Policy and the Cookie Policy, each of which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Platform or the Services.

1.4 These Terms constitute a legally binding electronic record under the Information Technology Act, 2000 and do not require any physical or digital signature.

2. Definitions

  • 2.1 “Account” means the registered user account created on the Platform.
  • 2.2 “Assessment” means the health and lifestyle questionnaire completed by a User on the Platform.
  • 2.3 “Coach” means a fitness coach engaged by FITENABLE (as an independent contractor) who reviews, builds and assigns Plans and provides coaching support.
  • 2.4 “Content” means all text, graphics, images, plans, videos, calculators, software, data and other material made available on or through the Platform.
  • 2.5 “Plan” means the personalised diet and/or workout plan delivered to a Subscriber through the Platform, in any format, including dashboard programming and any downloadable document.
  • 2.6 “Services” means the services described in Clause 4.
  • 2.7 “Subscriber” or “Member” means a User who has purchased a paid Service.
  • 2.8 “User”, “you” or “your” means any natural person who accesses the Platform or purchases the Services.

3. Eligibility (18+ Only) and Account Registration

3.1 Age requirement. The Platform and the Services are intended solely for persons who are 18 (eighteen) years of age or older. By accessing the Platform or purchasing any Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.

3.2 No minors. We do not knowingly permit any person under the age of 18 to register, complete the Assessment, purchase any Service or otherwise use the Platform. We do not knowingly collect or process the personal data of any person under 18. If we become aware that a User is under 18, we will suspend and terminate the relevant Account and delete the associated personal data in accordance with the Privacy Policy, without any obligation to provide a refund except as required by law.

3.3 Age confirmation. As a condition of registration, completing the Assessment and checkout, you may be required to confirm your date of birth and/or affirm that you are 18 years of age or older. Providing false information regarding your age is a breach of these Terms.

3.4 Account responsibility. We do not issue or use passwords. You sign in with Sign in with Google, with Sign in with Apple, or with a one-time code sent to your email address, so access to your Account follows from access to the email account or Apple ID you signed in with, and to any device on which you remain signed in. You are responsible for keeping those secure, for not disclosing any one-time code we send you, and for all activity that occurs under your Account. You agree to provide accurate, current and complete information and to keep it updated. You must notify us immediately at support@fitenable.com if you believe your Account has been used without your authorisation.

3.5 One account per person. Accounts are personal to you and may not be shared, sold, transferred or assigned.

4. Description of the Services

4.1 FITENABLE is an India-first online fitness and nutrition coaching company. The Services may include, depending on the plan purchased:

  • a coach-reviewed personalised diet and/or workout Plan delivered through the dashboard and/or as a downloadable document;
  • a dedicated accountability Coach and ongoing chat or call support;
  • weekly progress tracking and check-ins, and periodic re-planning;
  • live online group workout classes delivered via a third-party platform (such as Zoom); and
  • free educational tools, including BMI, TDEE and body-fat calculators, and blog content.

4.2 Coaching, not medical care. The Services are fitness and nutrition coaching services. They are not medical, healthcare, diagnostic, psychological or therapeutic services, and they do not create any doctor–patient or other professional clinical relationship. Coaches are fitness professionals and are not, unless expressly stated in writing, registered medical practitioners, registered dietitians or licensed clinicians. The Services are subject to, and you must read, the Disclaimer Policy.

4.3 Personalisation and human review. Plans are reviewed, built and assigned by a human Coach based on the information you provide in your Assessment and your progress data. The accuracy and usefulness of a Plan depends on the accuracy and completeness of the information you provide.

4.4 No guarantee of results. Fitness, body-composition and health outcomes depend on many factors outside our control, including your adherence, genetics, medical conditions, sleep, stress and lifestyle. We do not warrant or guarantee any specific result, outcome, weight change or transformation.

4.5 Changes to the Services. We may add to, modify, suspend or discontinue any part of the Services or the Platform at any time. Where a material change affects a Service you have already paid for, we will use reasonable efforts to provide an equivalent benefit for the remainder of your paid term.

5. Plans, Pricing and Payment

5.1 Pricing. Prices for the Services are not published. Pricing is quoted to you individually: after your assessment is reviewed, we issue a payment request to your account, and the price payable — inclusive of Goods and Services Tax (GST) at the applicable rate — is shown in full on that payment page before you pay. That page is accessible only to the account it was issued to. No amount is payable unless and until you complete payment there, and the amount shown on that page at the time of payment is the amount charged.

5.2 One-time purchase; no automatic renewal. Each Service is purchased for a fixed term (for example, 1 month, 3 months, 6 months or 12 months). The Services do not auto-renew. You will not be charged automatically at the end of your term. To continue after your term ends, you must place a new purchase. We do not store your card or other payment-instrument details for recurring billing.

5.3 Payment processing. Payments are collected through our third-party payment processor, Razorpay, and/or other processors we may use. By making a payment, you agree to the applicable terms and privacy policy of the payment processor. We do not receive or store your full card number, CVV or banking credentials.

5.4 Authorised payment channels only. All payments for the Services must be made only through FITENABLE’s official checkout, Razorpay link, invoice or other payment channel expressly confirmed by FITENABLE. Coaches, instructors, trainers, contractors and staff are not authorised to request or collect personal payments, UPI transfers, bank transfers, cash, personal payment links or direct fees from Users for FITENABLE-related services.

5.5 Off-platform dealings. If any person associated with FITENABLE asks you to cancel, pause, downgrade, avoid renewal, leave FITENABLE, or take services privately/offline/personally, please report it immediately to support@fitenable.com or the Grievance Officer. FITENABLE is not responsible for services, promises, advice or payments arranged privately outside authorised FITENABLE channels.

5.6 Confirmation and delivery. A Service is treated as confirmed upon successful receipt of payment. Coach assignment and Plan delivery follow the process described on the Platform.

5.7 Free tools. The calculators and blog content are provided free of charge for general information only and are subject to the Disclaimer Policy.

5.8 Live classes. Live online classes may be offered on a trial basis (an introductory first-class trial) and on monthly or multi-month terms, as quoted to you. Class schedules, formats and recording-availability periods are as published on the Platform and may change. You must comply with the conduct rules in Clause 8 and the Acceptable Use Policy during all classes.

5.9 Booking, approval and cancellation of classes. Applying for a class creates a request; it is confirmed only once we approve it, and a class credit is used at that point rather than when you apply. Cancelling a confirmed booking 48 hours or more before it starts returns the credit; cancelling inside 48 hours forfeits it, and repeated late cancellation may suspend booking for a short period. These terms are set out in full in Clause 3A of the Refund and Cancellation Policy, which forms part of these Terms.

6. Cancellation and Refunds

6.1 Cancellation. Because the Services do not auto-renew, you may simply choose not to renew at the end of your term. Where a recurring arrangement applies, you may cancel from your Account settings or by contacting support@fitenable.com; your access will continue until the end of the paid term and will then stop.

6.2 No refunds. Except where required by applicable law or as expressly set out in the Refund and Cancellation Policy, all fees paid are non-refundable once payment is completed. The Refund and Cancellation Policy forms part of these Terms.

6.3 Nothing in these Terms or the Refund and Cancellation Policy limits any right you have under the Consumer Protection Act, 2019 or other applicable law that cannot be excluded or waived by contract.

7. Intellectual Property

7.1 Ownership. All Content, including the FITENABLE name, logo, brand, Platform design, software, Plans, workout programming, nutrition templates, videos, calculators, blog articles and all related intellectual property rights, are owned by or licensed to FITENABLE and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable laws.

7.2 Limited licence to you. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sub-licensable and revocable licence to access and use the Platform and your Plan solely for your own personal, non-commercial use.

7.3 Restrictions. You must not, and must not permit any third party to: (a) copy, reproduce, republish, distribute, sell, rent, sub-license or commercially exploit any Content or your Plan; (b) share your Plan with, or provide coaching based on it to, any other person; (c) reverse engineer, decompile or attempt to extract source code from the Platform; (d) use any automated means (including scraping or bots) to access or copy the Platform or Content; or (e) remove or alter any proprietary notices.

7.4 Feedback. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or compensation.

8. User Conduct and Acceptable Use

8.1 You agree to use the Platform and the Services lawfully and in accordance with the Acceptable Use Policy, which is incorporated into these Terms.

8.2 Without limiting the Acceptable Use Policy, you must not: provide false health or identity information; harass, abuse or threaten any Coach, staff member or other User; record, reproduce or redistribute live classes without our written permission; circumvent any payment or access control; or use the Platform in any manner that could damage, disable or impair it.

9. User Content and Data

9.1 Your information. You retain ownership of the personal data and information you submit (including Assessment answers, measurements, progress logs and reviews) (“User Content”). You grant FITENABLE a non-exclusive, royalty-free licence to use, store and process User Content as necessary to provide the Services and as described in the Privacy Policy.

9.2 Accuracy and responsibility. You are solely responsible for the accuracy and completeness of the health, medical and lifestyle information you provide. You acknowledge that incomplete or inaccurate information may materially affect the suitability and safety of your Plan.

9.3 Privacy. Our collection and processing of your personal data, including health-related data, is governed by the Privacy Policy and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, “DPDP”).

9.4 Reviews and testimonials. If you submit a review or testimonial, you grant us a non-exclusive, royalty-free, perpetual licence to publish and use it (with the attribution you provide) for marketing purposes. You may request removal of a testimonial at any time.

9A. Mobile App

9A.1 Mobile app. The App is part of the Platform as defined in Clause 1.1, and your use of it is governed by these Terms, the Privacy Policy and all other incorporated policies, in addition to the terms of the relevant app store (Apple App Store or Google Play). This Clause 9A sets out the terms that apply to the App specifically.

9A.2 No health-platform integration. The App does not connect to Apple Health or Google Health Connect. It requests no health permissions from your device, reads no data from either platform, and offers no option to connect to them. Training and measurement data in the App is information you enter yourself.

9A.3 Accuracy of what you enter. FITENABLE does not verify the accuracy of measurements, training logs or other values you record in the App. You remain responsible for entering them correctly.

9A.4 No medical use. Data recorded in the App is used solely for fitness tracking and personalisation. It is not used for medical diagnosis, treatment or clinical decision-making. The Disclaimer Policy and Clauses 4.2 and 10 of these Terms apply.

9A.5 Purchases are not made in the App. The App does not sell Services and does not process payments. Paid Services are purchased through FITENABLE’s authorised checkout described in Clause 5, and Clauses 5 and 6 govern those purchases wherever they are made. Where you hold a paid Service, you may access it through the App at no additional charge.

9B. Additional Terms for the iOS App (Apple App Store)

9B.1 What this Clause covers. This Clause 9B applies only where you obtain the App from the Apple App Store, and only to that copy of the App. Where anything in this Clause conflicts with another Clause of these Terms in respect of that copy, this Clause 9B prevails. Nothing in it applies to the website or to the Android app.

9B.2 These Terms are with us, not Apple. These Terms are concluded between you and FITENABLE LLP alone, and not with Apple Inc. (“Apple”). FITENABLE, not Apple, is solely responsible for the App and its content.

9B.3 Scope of licence. The licence granted to you in Clause 7.2 is, in respect of the App, a non-transferable licence to use the App on any Apple-branded product that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.

9B.4 Maintenance and support. FITENABLE is solely responsible for providing any maintenance and support services for the App, as stated in these Terms or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services for the App.

9B.5 Warranty. FITENABLE is solely responsible for any product warranties, whether express or implied by law, to the extent they have not been effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price you paid for the App (the App is downloaded free of charge, so that amount is nil). To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever in respect of the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are FITENABLE’s sole responsibility.

9B.6 Product claims. FITENABLE, not Apple, is responsible for addressing any claim by you or any third party relating to the App or your possession and use of it, including (a) product liability claims; (b) any claim that the App fails to meet an applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation. Nothing in this Clause limits FITENABLE’s liability beyond what applicable law permits. The App uses no Apple HealthKit or HomeKit framework — see Clause 9A.2.

9B.7 Intellectual property claims. If a third party claims that the App, or your possession and use of it, infringes that third party’s intellectual property rights, FITENABLE, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that claim.

9B.8 Legal compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

9B.9 Third-party terms. You must comply with any applicable third-party terms of agreement when using the App.

9B.10 Apple as third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of these Terms Apple will have the right — and will be deemed to have accepted the right — to enforce these Terms against you as a third-party beneficiary of them.

9B.11 Contact for the App. Questions, complaints or claims about the App should be sent to FITENABLE LLP at support@fitenable.com, or to the registered office in Clause 18.

10. Health Disclaimer and Assumption of Risk

10.1 You acknowledge that physical exercise, dietary change and fitness activity carry inherent risks, including the risk of injury, and that you participate voluntarily and at your own risk.

10.2 You confirm that you will consult a qualified medical practitioner before starting any diet or exercise programme, and in particular if you are pregnant, have or suspect any medical condition (including but not limited to cardiac, metabolic, hormonal, orthopaedic or musculoskeletal conditions, PCOS, thyroid disorders, diabetes or hypertension), are recovering from injury or surgery, or are taking any medication.

10.3 You agree to stop any activity and seek medical attention if you experience pain, dizziness, breathlessness or any adverse symptom.

10.4 The full terms of this acknowledgement are set out in the Disclaimer Policy, which you must read and which forms part of these Terms.

11. Third-Party Services and Links

11.1 The Platform integrates or links to third-party services, including payment processing (Razorpay), video conferencing (Zoom), messaging (WhatsApp) and analytics. We are not responsible for the content, availability, security or practices of third-party services, and your use of them is subject to their own terms and policies.

12. Limitation of Liability

12.1 To the maximum extent permitted by applicable law, FITENABLE, its designated partners, employees, Coaches and contractors will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss, or for any loss of profits, revenue, data, goodwill or anticipated savings, arising out of or in connection with the Platform or the Services.

12.2 To the maximum extent permitted by applicable law, the total aggregate liability of FITENABLE arising out of or in connection with the Services, whether in contract, tort (including negligence), statute or otherwise, will not exceed the total amount actually paid by you to FITENABLE for the Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.

12.3 Non-excludable liability. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our proven negligence, for fraud or fraudulent misrepresentation, or any non-waivable rights under the Consumer Protection Act, 2019.

12.4 You acknowledge that the limitations in this Clause 12 are reasonable having regard to the nature of the Services and the fees charged.

13. Indemnity

13.1 You agree to indemnify and hold harmless FITENABLE, its designated partners, employees, Coaches and contractors from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms or any incorporated policy; (b) your violation of any law or third-party right; (c) any false or misleading information you provide, including as to your age or health; or (d) your misuse of the Platform, Content or Services.

14. Suspension and Termination

14.1 We may suspend or terminate your Account or access to the Services, with or without notice, if you breach these Terms, provide false information (including as to age), engage in conduct prohibited by the Acceptable Use Policy, or where required by law.

14.2 You may stop using the Services at any time. Termination does not entitle you to a refund except as provided in the Refund and Cancellation Policy or as required by law.

14.3 Clauses that by their nature should survive termination (including Clauses 7, 9, 9B, 10, 12, 13, 16 and 17) will survive.

15. Force Majeure

15.1 We will not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, internet or telecommunications failures, power outages, strikes, governmental action, or failures of third-party service providers.

16. Governing Law and Dispute Resolution

16.1 Governing law. These Terms are governed by and construed in accordance with the laws of India.

16.2 Amicable resolution. In the event of any dispute, the parties will first attempt to resolve it amicably by writing to support@fitenable.com / the Grievance Officer (see the Grievance Redressal Policy).

16.3 Arbitration. Subject to Clause 16.4, any dispute, controversy or claim arising out of or relating to these Terms or the Services that is not resolved amicably within thirty (30) days will be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Ayodhya, Uttar Pradesh, India, and the language of arbitration will be English. The arbitral award will be final and binding.

16.4 Consumer rights preserved. Nothing in Clause 16.3 prevents you, where you qualify as a “consumer”, from pursuing remedies before the consumer dispute redressal commissions established under the Consumer Protection Act, 2019, or limits any statutory right that cannot be waived by contract.

16.5 Jurisdiction. Subject to Clauses 16.3 and 16.4, the courts at Ayodhya, Uttar Pradesh, India will have exclusive jurisdiction.

17. General

17.1 Changes to these Terms. We may amend these Terms at any time by posting the revised version on the Platform with an updated “Last updated” date. Your continued use after the changes take effect constitutes acceptance. We will use reasonable efforts to notify Subscribers of material changes.

17.2 Notices. Notices to you may be sent to the email address associated with your Account or posted on the Platform. Notices to us must be sent to support@fitenable.com and, for legal notices, to 7/9/3B FAIZABAD CHOTA, RAMANA NR CITY STATION, Deokali, Ayodhya Cantt Police Station, Faizabad, Uttar Pradesh 224001, India.

17.3 Severability. If any provision is held invalid or unenforceable, the remaining provisions will continue in full force.

17.4 No waiver. A failure to enforce any provision is not a waiver of it.

17.5 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or transfer of assets.

17.6 Entire agreement. These Terms, together with the incorporated policies, constitute the entire agreement between you and FITENABLE regarding the Platform and the Services.

18. Contact

For any questions about these Terms:

  • FITENABLE LLP
  • Email: support@fitenable.com
  • Registered office: 7/9/3B FAIZABAD CHOTA, RAMANA NR CITY STATION, Deokali, Ayodhya Cantt Police Station, Faizabad, Uttar Pradesh 224001, India
  • Grievance Officer: see the Grievance Redressal Policy.